Notification effect

The Automate application allows you to automatically send out notifications to other platform users when a condition is met.

Notifications can be sent in two ways: directly in the platform and as email. The content can be statically defined or dynamically determined via a function. Notifications can also include PDF attachments. This page contains information about options for notification recipients, content, and attachments.

Object grouping

When a condition that exposes affected objects is used, an object grouping can be selected to define how these objects should be grouped before notifications are sent.

Conditions that expose affected objects are:

• Objects added to set
• Objects removed from set
• Objects modified in set

Execute once for all objects

When multiple objects trigger the conditon at the same time, only one notification will be sent to each recipient.

In the example shown in the screenshot below, three different Support Ticket objects trigger the automation and one notification is sent. Function-backed notifications have access to an object set with all three objects.

Execute once for each group of objects

When multiple objects trigger the condition at the same time, objects will be grouped by a set of selected properties. One notification will be sent for each group to each recipient.

Note that the grouping is based on exact matches of property values. For array type properties, the values must be exact, in-order matches to be grouped together.

In the example shown below, three different Support Ticket objects simultaneously trigger the automation. Two objects belong to the category Billing and one belongs to Technical Support.

• Since Category was selected as the grouping property, there will be two notifications: one for the Billing group and one for the Technical Support group.
• For the first notification, Function-backed notifications will have access to an object set containing both Billing Support Ticket objects.
• For the second notification, Function-backed notifications will have access to an object set contain containing the Technical Support object.

Execute once for each object

When multiple objects trigger the condition at the same time, one notiication will be sent for each object.

For example, if three Support ticket objects trigger the automation, a separate notification will be sent for each Support ticket. Function-backed notifications will have access to the individual object as well as its property values.

Recipients

When configuring a notification, you must first define who should receive the notification. Recipients can be Foundry users or groups, defined either in a static recipient list or dynamically via object properties.

Static recipient list

The first option for defining the recipients of a notification is to provide these recipients as a static list under Static. To define the list, click into the associated text field and select the desired users or groups to be recipients.

Dynamic recipient definition via object properties

The second option is to define notification recipients dynamically through object properties from affected objects. This configuration option requires an object set condition that exposes effect inputs.

The dynamic recipient definition allows you to specify object properties that contain user IDs or group IDs to determine the notification recipients at runtime. Therefore, object property types must be either String or Array of String.

In the example shown below, we define an object modified condition on the Contract object type. Then, we can use the Contract Owners property, which contains an array of user IDs, to define the set of notification recipients.

Content

There are two ways to define the content of a notification: as a plain notification or as a function-generated notification.

Plain notification

Plain notifications offer interface components to directly specify the notification content. You must to provide a Heading and Message. Optionally, you can also modify the URL Link. By default, the URL link is a link to the in-platform notification that is only shown in the email.

You can also use the Advanced email configuration to configure different values for the email. By default, the Heading, Message, and URL link values that you provided above for the in-platform notification are used. HTML can also be used in the advanced email configuration if desired.

All changes you make will be live-previewed to the right of the configuration components.

Finally, you can define an attachment for the notification.

Function-generated notification

As an alternative to using plain notifications, you can back your notification with a function that dynamically generates the notification content. This should only be used for notification needs that cannot be met by plain notifications.

To create your custom notification function, follow the instructions in the Functions documentation. The function must return either Notification or Notification | undefined. When undefined is returned, Automate will skip the notification. This can be used in the function logic to conditionally decide whether to send a notification.

After you have written and published your notification function, you can use it in the notification effect. Start by selecting your function and version. Afterward, the interface will update to expose the required inputs depending on the function definition.

Use condition effect inputs and recipient

Depending on the type of the input parameter, you may be able to use special effect inputs instead of just providing static values. Supported effect inputs include:

• Recipient: Can be used for User type function inputs and passes the recipient that the notification is rendered for into the function.
• Condition effect input: When the condition exposes effect inputs, you can use those effect inputs here. The type of the function parameter must align with the type of the exposed effect input. The type exposed by the condition depends on the condition type and execution mode.

The example below shows how the Recipient input and the Contract modified condition effect input are used to create a custom notification tailored to the recipient and the respective object that triggered the automation.

Attachments

You can configure your notification effect to include attached PDFs from Notepad documents or Notepad template documents in the notification email. A PDF will be generated automatically during runtime for each recipient.

Choose + Select in the attachment section and pick a Notepad document or Notepad template. Then, specify the file name for your attachment. Depending on the selected resource type, you may have to provide more values as described in the following section.

Notepad template

Notepad templates can be used to dynamically generate and export a Notepad document as PDF when the notification effect is executed. This is done via Notepad template inputs. Notepad template inputs can be used to pass values into the Notepad document during the generation step. Learn more about the capabilities of Notepad templates in the templates documentation.

After selecting a Notepad template and a Template version, the required Template Inputs will be shown. The Automate application supports passing static values and condition effect inputs to a Notepad template input. If the template exposes an object or object set template input and the condition exposes a condition effect input of the same type, you can pass the condition effect input into the template.

The image below shows an example where a Notepad template Support tickets overview is attached to a notification effect. The template input support tickets is connected to the New Support Tickets condition input that is exposed by an Object added to set condition. Therefore, whenever the condition triggers, the objects that triggered the condition will be used to generate a PDF of the document from the template.