Overview

Many real-world events can be thought of as processes, such as business processes, government operations, healthcare procedures, and more. In a process, entities such as documents, equipment, or individuals undergo changes of state over time. Machinery enables you to understand and manage all aspects of a process, identify unwanted behavior, and make improvements towards a desired outcome. Supported workflows include:

Mine an ongoing process from logs
Implement a process in Foundry
Visualize the flow of states, transitions, and actions on a graph
Define and monitor performance metrics and expectations to identify bottlenecks
Include customized views of your process into operational applications
Automate repetitive steps and optimize tasks through AIP

Example process graph

Use cases

Most processes that produce event log data can be analyzed and optimized with process mining. Example use cases and workflows for Machinery include:

Purchase-to-pay (Procurement, Finance): Streamline the procurement process from requisition to payment in order to enhance efficiency and reduce costs.
Order-to-cash (Sales, Finance): Optimize the sales process from order receipt to payment collection, improving customer satisfaction and cash flow.
Accounts payable (Finance): Analyze and improve invoice processing and payment activities to minimize errors and optimize cash management.
Accounts receivable (Finance): Enhance the invoicing and payment collection processes to reduce days sales outstanding (DSO) and improve cash flow.
Customer service (Customer Support): Identify and address inefficiencies in customer service processes to improve resolution times and customer satisfaction.
Inventory management (Supply Chain, Logistics): Analyze and optimize inventory levels and replenishment processes to minimize stockouts and reduce carrying costs.
Production planning (Manufacturing): Streamline production processes and resource allocation to reduce lead times and improve manufacturing efficiency.
Employee onboarding (HR): Evaluate and optimize the employee onboarding process to reduce time-to-productivity and improve the employee experience.
Claim handling (Insurance): Capture the process of insurance claims from the initial filing to the final decision, including OCR on relevant documents, semi-automated processing, and human approval.