Configure support types [Beta]
Beta
Support type configuration is in the beta phase of development and may not be available on your enrollment. Functionality may change during active development.
When using the simplified issue filing flow, custom support types allow you to add support types that are specific to your workflows and operating model. This makes it easier for users to file tickets and reduces the risk of tickets going to the incorrect assignee.
To configure custom support types, open Control Panel and navigate to Enrollment settings > Support > Support types and select Add.
When the simplified issue filing flow is enabled, but support types have not been configured, users will be unable to file issues even if they have access to the Foundry Issues application.
