Manage users within your enrollment

This page provides detailed guidance on how to access and manage user accounts within your enrollment when using Palantir's self-service user directory. The following instructions describe how to add new users, enable or disable existing accounts, and reset user accounts.

Access user management

To begin managing users within your enrollment, you will need to be an enrollment administrator or an authentication administrator. If you do not have one of these permissions, an existing enrollment administrator can grant you the relevant role. Review Grant user permission to manage users of the enrollment for more information.

To navigate to the Manage Users page, follow these instructions:

1. Navigate to Control Panel > Authentication > Providers.
2. Use the Actions dropdown menu to select Manage Users.

Add a new user

1. Navigate to the Manage Users page. Review Access user management.

2. Select Add new user. From here, you can fill out the prospective user’s name and email address and send them an invitation to join the enrollment.

3. The new user will receive an email to complete their user account registration and configure a passkey. Review Authentication documentation.

Reset user accounts

If a user is locked out of their account or needs their account reset for any other reason, an administrator will need to reset the user’s passkey. Upon reset, the user’s existing passkeys will become invalid and they will receive an account recovery email with a login link and a request register a new passkey. The one-time password in the email expires in four days if not used, but can be re-sent if required.

To reset a user account:

1. Navigate to the Manage Users page. Review Access user management.
2. Select the user to be reset.
3. Use the Reset passkey option located in the User details pane.

4. Review the information in the pop up window and select Reset.

Disable user access

To revoke access from a user, an administrator can disable the account. The user will no longer be able to register, login, or have their account reset until the user is re-enabled.

To disable the user account:

1. Navigate to the Manage Users page. Review Access user management.
2. Select the user to be disabled.
3. Use the Disable option located in the User details pane.

4. Review the information in the pop up window and confirm by selecting Disable.

Re-enable user access

For a disabled user to regain access to the platform, an administrator will need to enable their account. Once enabled, the user’s account is reset and they will be able to register and login.

To enable a user:

1. Navigate to the Manage Users page. Review Access user management.
2. Select the user to be enabled.
3. Select the Enable option in the User details pane.

4. Review the information in the pop up window and confirm by selecting Enable.

Delete a user

To permanently revoke access from a user, you should delete the user.

To delete the user account:

1. Navigate to the Manage Users page. Review Access user management.
2. Select the user to be deleted.
3. Select the Delete option in the User details pane.

4. Review the information in the pop up window and confirm by selecting Delete.

Grant user permission to manage users of the enrollment

To give other users the ability to manage users within your enrollment, you will need to grant these users either the enrollment administrator and/or authentication administrator role. For more information on enrollment permissions review Levels of permissions.